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FAQs

News, Charts and Research


How frequently do the Indices and Charts on the Home screen get updated?
The indices and charts displayed on the Home screen get updated on a
20-minute delay basis after the markets have opened.
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What is Market Movers?
The Market Movers section provides you with quote information on the most active Canadian and U.S. securities by volume and value including quotes for top gainers and losers by volume and percentage.
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How frequently do news headlines on the Home screen get updated?
News headlines get updated as they become available in real-time. As such, if you have been on the Home screen for a while, you should refresh the Home screen to view the most recent news headlines.
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How long can I access messages sent to me in Gateway?
Messages sent to your Gateway account are archived for thirty days after the expiration date of the message. To view your archived messages, click on the ‘Message History’ link located on the bottom right hand corner of the ‘Message Centre’ section of the Home screen.
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How do I reply to a message posted in Gateway?
You can e-mail your Investment Advisor by clicking on the 'Contact my IA' link available at any of the Account Information, Market Data, Research and Virtual Portfolio screens. If the ‘Contact My IA’ link is not displayed in your Gateway screens, you will need to contact your Investment Advisor to set it up.
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What type of research is available in Gateway?
Research¹ in Gateway includes BMO Nesbitt Burns’ top-ranked² equity research as well as proprietary mutual fund research and independent third party equity research.
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How can I tell if I have access to research in Gateway?
Sign into your Gateway account. If you see the ‘Research’ tab in the top navigation bar, you have access to research. Otherwise, you can contact your Investment Advisor to find out about the eligibility criteria for receiving access to research in Gateway.
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How frequently is the research in Gateway updated?
BMO Nesbitt Burns’ equity research¹ and the third party equity research are available in Gateway as they are issued. BMO Nesbitt Burns’ proprietary mutual fund research is updated four times a year.

¹ Online research through Gateway is available to qualifying clients. Ask your BMO Nesbitt Burns Investment Advisor for more details.
² Brendan Wood International Survey. Institutional Equity Research, Sales and Trading Performance in Canada, 2008 Report.

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